Privacy Policy

This version is the abbreviated easy to read short form version. For the full Privacy Policy please read the full version here.



This privacy policy covers your usage of and interactions with this website. This policy together with our terms of use sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting our website you are accepting and consenting to the practices described in this abbreviated privacy policy and also the full privacy policy.

The data controller responsible for this website is Samantha Matthews. If you have any questions in relation to our use of your details, email us on or write to us at PO Box 2093, Shoeburyness, Essex SS3 9SH United Kingdom

Your rights

You may at any time exercise your rights which include:

  • Request access to your personal data. There is no fee payable.
  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Request restriction of processing your personal data.
  • Request transfer of your personal data.
  • Right to withdraw consent.

To do this contact Samantha Matthews.


Our website may collect anonymous data about how you use our services in order to help us improve future functionality:

La Riché use Google Analytics, which is a web analysis service provided by Google. No data that personally identifies an individual (such as a name, email address or billing information) is tracked, collected or uploaded.

La Riché may collect and report on the adoption and usage of specific features, crashes and exceptions and other useful, anonymous metrics.

Data we collect

The legal basis for our processing of your data with respect to this enquiry will be ‘consent’. We may elect to contact you about opportunities not related to this enquiry in which case the legal basis will be ‘legitimate interest’. When submitting a form on this website, the submitted data is sent to us. Access to data we collect is limited to the members of our staff who require that data to perform their duties.

Data Retention

Personal data will be retained for a minimum period of 6 months from submission and reviewed annually. The length of time we hold your data will be determined at review based on our need to process your data and to keep you updated on critical updates to areas such as product updates and to meet applicable legal requirements in force at the time. Similarly, the data subject has the right to deletion of their personal data which will be carried out within 48hrs of acknowledgment of the request, unless prevented by legal requirement in which case the personal data will be made inaccessible for the purpose of marketing or sales.

Data Security

We employ process and technology to secure your personal data. Specifically, but not exclusively, we employ techniques such as strong access control, encryption at rest and in transit, 24x7 security monitoring of IT systems for unusual behaviour with a comprehensive audit trail, anti-ransomware software and cyber security training on data protection including email phishing.

Access to and sharing of data

By necessity we will share your data with relevant licensed associations, insurers and professional bodies in order to fulfil your request. In addition, we may share any data we collect if we are required to share data with the legal authorities to fulfil our obligations under the law of England and Wales. If we wish to access or share your data in any way not described in this privacy policy, we will contact you beforehand and only proceed with your explicit consent.

Data collected by third parties

This website is hosted by Counterpart Systems whose privacy policy can be viewed here. The data you provide on this website will be processed by Counterpart Systems and is secured in an encrypted database before secure transfer to La Riché.

Links to other sites

Our site contains links to websites of our partners and clients; please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Changes to this privacy policy

We may occasionally make changes to this privacy policy. Following any changes, the date at the top of the privacy policy will be updated. If any change allows for the wider access to or sharing of data, such changes will only apply to data collected after the date of the updated privacy policy.



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By subscribing to our mailing list, you consent to Directions contacting you by email with the latest news updates. You can unsubscribe any time by emailing us or using the ‘unsubscribe’ link contained in the footer of any eNewsletter you receive from us. We treat all information respectfully and will not share any details with any third parties. Our form uses MailChimp, an email marketing platform for small businesses that sends email campaigns and collects data from those who subscribe to company mailing lists. For more information about how your data is processed, please view their privacy policy.