Have a question or need to arrange a return? Take a look below to see if we have the answer you're looking for.


Are any of your hair dyes tested on animals?

None of the products featured on this website are tested on animals.

How long do your hair dyes last?

The length of time which Directions semi-permanent hair colour stays vibrant in your hair will vary depending on your hair type and condition. As all hair types are different we cannot give any longevity to the colour. Due to the nature of the product some colours may leave a permanent stain on blonde or bleached hair.

What do I do if my colour goes wrong?

Please see our trouble-shooting page – you can also contact us directly if you cannot find the answers you require immediately.

When will I receive my delivery?

Depending upon the delivery method and costs chosen – see our shipping section of the website.

What do I do if the item I require is out of stock?

If an item is out of stock we will notify you and provide you with alternative options until the item is available.

Which payment methods do you accept?

We use Paypal to process all our payments which accepts all major credit cards and with funds within a registered Paypal account too.

What do I do if my order does not arrive?

Please contact us and we’ll do the rest!

What do I do if I do not like the product?

Depending on the problem we will do all we can to rectify it. Please contact us should you have any problems with the product received.



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