Returns Policy

We at Miss Woo Ltd hope that every purchase made fulfils all your needs and requirements. Should you wish to return any goods please see the below details:

Miss Woo presents Directions Hair Colour

Refunds/exchanges for unwanted/unsuitable goods: Miss Woo Ltd must be notified via email at info@misswoo.co.uk within 7 calendar days of receiving goods – please provide the following information in your email: order number, name, address, reason for return and any further information you feel necessary.

You will be notified by return email of refund/exchange instructions and any refund/exchange will be issued within 30 working days of Miss Woo Ltd receiving the returned item(s).

Unwanted/unsuitable goods will be refunded/exchanged provided the product is unopened and/or unused in any manner.

We are unable to refund postage and packaging charges for unwanted/unsuitable items. This also applies to items returned to Miss Woo Ltd by Royal Mail or international postal carriers.

Refunds/exchanges for damaged/faulty goods: Please notify Miss Woo Ltd of any damaged/faulty goods via email at info@misswoo.co.uk and please provide the following information in your email: order number, name, address, reason for return and any further information you feel necessary.

You will be refunded in full or goods exchanged following a full examination upon receipt of returned goods.

Please note Miss Woo Ltd do not take responsibility for items lost or damaged in transit. We recommend using a recorded or insured method of postage.

Any refunds will be credited to the account from which the items were purchased.

Due to the nature of some of the products sold via our websites please ensure that you read our How to Use, Do’s and Don’ts and Warnings before you make any purchases, as Miss Woo Ltd accept no liability.